Returns

We want you to be completely happy with your Coach Outlet purchase. If you are not satisfied with your purchase, please return it to us by mail or to a Coach Outlet store within 30 days for a refund in your original form of payment. (Note: Items must be unworn, unused and include all tags, parts and accessories.). Items that have been personalized or altered in any way are final sale and cannot be returned.

TYPE OF ITEM

RETURN TIMEFRAME

Regular Price 30 Days
Leather Care Products Final Sale
Fragrances Final Sale

Return by Mail:

  • You can return your new and unused item(s) by mail using a pre-paid shipping label or by shipping via insured, traceable means (such as UPS, USPS, and FedEx) to the following address.
CSI Returns
One Coach Way
Jacksonville, FL 32218
  • When using our pre-paid label, $7 will be deducted from your refund.
  • Once your return is received, it could take up to 5-7 days for it to be processed.
  • Refunds are processed to the original form of payment.
  • Merchandise returned with a gift receipt will receive a Coach Merchandise Card (store credit).
OUR PARTNERS USE TRACKERS TO DELIVER PERSONALIZED ADVERTISING BASED ON YOUR BROWSING HABITS AND YOUR PROFILE, INCLUDING BY USING PROFILING. YOU CAN CLICK ON "ACCEPT ALL COOKIES" TO CONSENT TO THESE USES OR CLICK ON "COOKIE SETTINGS" TO CONFIGURE YOUR CHOICES. YOU MAY CHANGE YOUR PREFERENCES, AND IN PARTICULAR WITHDRAW YOUR CONSENT, ON OUR WEBSITE AT ANY MOMENT.